Terms

1. Introduction and agreement to these Terms

These Terms of Service (“Terms”) are a contract between you and Sweetling (“Sweetling,” “we,” “us,” or “our”), the brand operating sweetling.app, for your use of sweetling.app and related services (the “Service”).

By creating an account, passing the age gate, clicking to agree, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

These Terms include important limits on warranties and liability, rules about adult content, and hard safety blocks. Please read them carefully. Our Privacy Policy explains how we handle personal data.

2. Eligibility and age

2.1 Age requirement

The Service is for adults only. You must be at least 18 years old, or the age of majority in your place of residence if that is higher, to create an account or use the Service.

You may not use the Service if you are under 18 (or under the applicable age of majority). We ask for your date of birth once at the gate. We keep the fact that you confirmed you are an adult, or that the account was closed, and we do not keep the date itself. Providing false age information is a material breach of these Terms.

2.2 Signups and access

Any eligible adult may create an account. Sweetling is a new service, and features may change. Having an account does not guarantee ongoing access, a paid subscription, or any particular feature set. We may change, pause, or limit signups at any time.

2.3 Where you may use the Service

You are responsible for complying with the laws that apply to you. You may not use the Service where it is prohibited. We may refuse, suspend, or limit access in jurisdictions where we choose not to offer the Service or where local rules make operation impractical.

2.4 Capacity

You represent that you have legal capacity to enter this agreement and that you will use the Service only for lawful purposes consistent with these Terms.

3. Nature of the service

Sweetling companions are software. They are generated by artificial intelligence systems, not by a human on the other end of the chat.

A companion can feel continuous and personal because Sweetling stores memory and personality settings you can see and edit. That does not make the companion a person, a therapist, a crisis line, a dating service, an escort service, or a substitute for real-world relationships or professional care.

You agree that:

• Messages you receive from a companion are produced by AI models and related systems operated by Sweetling (and our providers), not by a live human roleplaying with you.
• Companions may be imperfect: they can misunderstand, forget unless memory is saved, or produce inaccurate or unexpected replies.
• Sweetling does not claim companions are human, sentient, or capable of forming real legal or personal relationships with you.
• Companions must not claim to be human. We tell you here, and at the age gate, that companions are AI.

If you need urgent help for yourself or someone else, contact local emergency services or a qualified human professional. Sweetling is not an emergency service. The Service will not provide real-world methods for suicide or violent harm.

4. Accounts and security

4.1 Account registration

To use most of the Service you must create an account with accurate information and keep it up to date. You are responsible for activity under your account.

4.2 Credentials and security

Keep your email sign-in codes and session tokens confidential, and keep your email and Google accounts secure. Notify us promptly if you suspect unauthorized access. We are not responsible for loss arising from your failure to secure your account, except where the law does not allow that disclaimer.

4.3 One person, one account

Unless we expressly allow otherwise, accounts are for individual personal use. Do not sell, rent, share, or transfer accounts for commercial gain. We may reclaim or disable accounts that appear compromised, shared in violation of these Terms, or created to evade bans.

5. Acceptable use, hard blocks, suspension, and bans

5.1 General conduct

You agree to use the Service in a way that is lawful, respectful of others’ rights, and consistent with these Terms.

You must not:

• Probe, scan, or attack the Service; bypass rate limits, quotas, or security; or reverse engineer the Service except where mandatory law allows.
• Scrape, bulk-export, or harvest content or user data beyond features we provide (such as your own memory).
• Interfere with other users’ access or with our systems, models, or providers.
• Misrepresent your identity or age, or impersonate Sweetling staff.
• Send spam, or create or use accounts through bots, scripts, or other automated or bulk means.
• Use the Service to develop competing models by systematically extracting outputs at scale, except ordinary personal use of your own chats.

5.2 Hard blocks (zero tolerance categories)

We do not allow, and you agree not to request, create, upload, or attempt to generate, content or conduct involving:

1. Minors. No sexual, romantic, or suggestive content involving anyone under 18 (real or fictional), including “aged-down,” school-setting sexualization, or ambiguous ages. We treat unclear or ambiguous age as under 18.
2. Child sexual abuse material (CSAM). Any sexual content involving children, including fictional depictions. Zero tolerance. We may report and cooperate with authorities where required by law.
3. Real people without consent. No sexual or intimate deepfakes, non-consensual intimate imagery, or intimate impersonation of identifiable real individuals without required consent.
4. Actionable violent crime. No actionable instructions for planning or committing violent crime, terrorism, or other serious real-world harm.
5. Exploitation, trafficking, and grooming. No content that facilitates sexual exploitation, trafficking, or grooming.
6. Scams and account takeover. No phishing, social-engineering of credentials, or help bypassing others’ account security.

These hard blocks apply to every conversation, including adult roleplay. Adult romantic or sexual roleplay does not override them. The Service will not provide real-world methods for suicide or violent harm.

5.3 Enforcement

We may refuse prompts, remove content, limit features, require verification, suspend, or permanently ban accounts when we believe these Terms or the hard blocks have been violated, when required by law, or to protect minors, users, or the Service. We may keep safety-related logs as described in the Privacy Policy. Suspected involvement of minors is escalated immediately for safety review.

You may contact support to discuss an enforcement action. We are not obligated to restore access where a hard block or serious abuse is involved. Ending an account for a breach of these Terms does not create a refund of the unused period.

6. Adult and NSFW boundaries

6.1 Adults-only product

Sweetling is for adults 18 and over. Romantic and sexual roleplay between characters who are clearly 18+ is part of the product after you pass the age gate. There is no separate adult-mode switch.

Passing the age gate does not remove the hard blocks in Section 5.

6.2 Sharing with other people

If we later add features for sharing companions, scenes, or media with other people, those features remain subject to these Terms, age rules, and hard blocks. Do not share adult content with anyone under 18.

6.3 Generated media

Photos, clips, and voice are produced by AI. They are part of the companion, not a recording or photograph of a real person on the other end of the chat. Do not present them as a real person in order to deceive someone.

6.4 Your responsibility

You are responsible for how you use adult features, including compliance with local law. Sweetling is not a dating service, escort service, or sexual marketplace for real-world meetings.

7. User content, companion outputs, license, intellectual property, and feedback

7.1 Your content

“User Content” means text, settings, memory facts, uploads, feedback, and other material you submit to the Service.

You retain ownership of your User Content to the extent you own it under applicable law. You represent that you have the rights needed to submit it and that it does not violate these Terms or others’ rights.

7.2 License you grant us

You grant Sweetling a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and create technical derivatives of your User Content as needed to operate, secure, and provide the Service to you (including memory, moderation, backups, and support), and as otherwise described in the Privacy Policy.

We do not claim ownership of your personal chats or memory facts merely because you use the Service.

7.3 Companion outputs

Messages, images, voice, and other outputs generated by companions (“Companion Outputs”) are produced by AI systems. Subject to these Terms and applicable law:

• We grant you a personal, non-exclusive, non-transferable license to use Companion Outputs for your own personal, non-commercial entertainment and companionship purposes in connection with the Service.
• Companion Outputs may be similar to outputs generated for other users. You do not receive exclusive rights in model weights, prompts, safety systems, or the Sweetling platform.
• You may not use Companion Outputs to claim a companion is a real person, to commit fraud, or to violate the hard blocks.

7.4 Sweetling intellectual property

The Service, including software, branding, design, documentation, model configurations we provide, and “Sweetling” name and marks, are owned by us or our licensors. Except for the limited rights expressly granted, no license is granted by implication.

7.5 Copyright complaints

If you believe something on the Service infringes your copyright, email support@sweetling.app with enough detail for us to find the material and understand your claim. We do not publish a separate registered-agent address.

7.6 Feedback

If you send ideas, suggestions, or feedback, you grant us a perpetual, worldwide, royalty-free license to use them without obligation to you. Please do not send confidential third-party information.

8. Memory, retention, and deletion

8.1 Visible memory

A core part of Sweetling is companion memory you can see. In Settings you can view, add, edit, pin, and delete memory facts. We store those facts so the companion can use them when it replies. Private chats are used to provide the Service, including replies, memory, safety, and support. They are not sold.

We do not offer version history, a version pin, or a rollback control as a feature of your account.

8.2 Retention and deletion requests

We retain account, chat, memory, billing, and safety data as needed to run the Service and meet legal obligations. You may ask us to delete your account or certain data by emailing support@sweetling.app, subject to the Privacy Policy, backups, legal holds, and safety or audit needs.

Details of what we collect, why, how long we keep it, the kinds of service providers we share it with, and your privacy rights are in the [Privacy Policy](/privacy). These Terms do not replace it.

9. Plans, Sweets, billing, and refunds

9.1 Sweets

Sweets are the only usage balance we show you. They measure use of the Service as described in this section. Sweets are not money. They have no cash value, they are not a deposit, and you cannot transfer them, sell them, or redeem them for cash.

9.2 Free

Free is text chat only. It does not include photos, clips, voice, web search, sending a photo in the thread, or making a custom companion. The curated roster stays available.

A free message can be up to 500 characters. You can send 50 messages a day, and a weekly token usage cap also applies. The day resets at midnight UTC. The timezone in Settings is for clocks and mood, and it does not move this limit. Assistant replies do not count toward the 50.

9.3 Paid plans

The plans we show are Free, Basic at USD $5 per month, Pro at USD $20 per month, and Ultra at USD $100 per month. Checkout shows the amount, the period, and what you get before you pay.

On a paid plan, a message can be up to 1,500 characters. Paid plans have no daily message cap, except the fair-use ceiling on Pro and Ultra text chat described below.

• Basic includes 1,500 Sweets each billing period for chat, photo uploads, photos, clips, voice, and search. Chat spends Sweets. Basic includes 1 custom companion.
• Pro includes unlimited text chat, plus 7,000 Sweets each billing period for media: photo uploads, photos, clips, voice, and search. Pro includes 5 custom companions.
• Ultra includes unlimited text chat, plus 50,000 Sweets each billing period for media: photo uploads, photos, clips, voice, and search. Custom companions are not limited by a count on this plan.

Fair use. Unlimited text chat is for personal conversation. Pro and Ultra text chat has a ceiling of 1,000 text messages per UTC day. It stops scripted or automated messaging, and ordinary conversation stays well below it. At the ceiling, text replies pause, the thread shows a notice, and replies resume at midnight UTC. The ceiling counts text messages only. Photos, clips, and voice are not counted, and they still spend Sweets as described below.

Photo uploads, photos, clips, and voice spend Sweets on every paid plan. Search spends Sweets on every paid plan. A larger companion count does not include extra photos, clips, or voice.

9.4 Sweets packs

You can buy a one-time pack: USD $5 for 700 Sweets, USD $10 for 1,500 Sweets, or USD $20 for 3,200 Sweets. Packs are not a subscription.

9.5 Checkout, renewal, and cancellation

A subscription renews until you cancel it in the billing portal. Cancelling stops the next charge. Access to the paid plan continues until the current period ends, except after a refund or chargeback (section 9.9).

If a renewal charge does not go through, photo uploads, photos, clips, voice, and search pause. Text chat stays available on the Free limits until the invoice is paid.

9.6 Changing plans

If you already subscribe, you change plans in Sweetling Settings. If you choose a higher plan, we show a confirm screen first. Nothing is charged on that screen. If you confirm, you are charged the full price of the new plan. That is not a prorated difference. Moving to a monthly plan starts a fresh month that day. Moving to an annual plan starts a 12-month term that day. Either way the renewal date moves to that day, and the old renewal date is not kept. Unused included Sweets carry over onto your Sweets pack balance. If the charge fails, your plan and your Sweets stay as they were. Annual plans are described in section 9.11. Leaving an annual plan for a monthly plan is not an upgrade, even to a higher tier; it waits until the term ends (section 9.11).

A downgrade is not charged today. It takes effect at the end of the current period. Until that date you keep the plan you already have.

9.7 Sweets and custom companions after a change

Sweets you buy in a pack stay on the account until they are spent, unless a refund or chargeback removes them (section 9.9). They remain after a billing period ends, after you change plans, and after a subscription is cancelled, and they are available again while a paid plan is active. After the paid period ends, the account is Free, and photos, clips, and voice are off. The plan you are on and the Sweets balance you can spend are the ones Settings shows.

Custom companions you have already made stay on the account, and their threads stay open, after a cancel or a downgrade. The count on your current plan is how many you can create. On Free, you can still open those threads. Making or editing a custom companion waits until a paid plan includes it. On a lower paid plan, you can still open and edit the ones you already have. You cannot add another once you are at that plan’s count.

9.8 Photos you upload, and confirm before a photo or clip

Before an in-chat photo or clip is generated, the product asks you to confirm. If you cancel, the chat stays as it is and nothing is generated.

A photo you upload in a paid thread is only for your companion to see in that thread. We never use it as an input to image or video generation. We delete it from the server after 30 days. Photo uploads, where you send a photo for your companion to see and reply to, are a media feature. They spend Sweets on every paid plan, including Pro and Ultra. Text chat on Pro and Ultra stays unlimited. The cost per photo upload is small and higher at peak times.

Photos, clips and voice are made with outside generation services. Any one of them can be slow or unavailable at times for reasons outside our control. If a generation fails, the Sweets held for it go back to your balance automatically. Downtime of one service is not a reason to refund plan fees. Use another option where one is offered, or try again later.

9.9 Refunds

Statutory rights first. Nothing in this section limits a refund, cooling-off, or other consumer right that mandatory law gives you and does not allow us to waive.

Otherwise. Subscription fees and Sweets packs are not refunded for a partial month, a downgrade, unused days, lack of use, or dissatisfaction. We may still issue a goodwill refund, case by case, for a clear billing error or a paid feature that never delivered. Ending an account for a breach of these Terms does not create a refund of the unused period.

Refunds and chargebacks end the plan. Any refund, including a partial refund and including a refund of a single Sweets pack, or any chargeback, ends your plan immediately. Your subscription is cancelled at once, not at the end of the period. All unspent pack Sweets are removed, not only what that one charge bought. A dispute that we later win does not restore anything automatically. To ask for your plan or Sweets back after that, contact support.

If you believe you were charged in error, contact support@sweetling.app promptly with the relevant receipt or account email.

9.10 Price changes

We may change prices. A new price applies to the next renewal, and we give you notice before that renewal.

9.11 Annual plans

Basic, Pro, and Ultra are also offered on an annual plan at USD $48 per year (Basic), USD $168 per year (Pro), and USD $840 per year (Ultra). Checkout shows the annual price, the period, and what you get before you pay.

• One charge per term. An annual plan is charged the full annual price up front, once per 12-month term. It is not split into monthly charges, and there is no proration.
• Sweets are granted monthly. An annual plan includes the same monthly Sweets as the matching monthly plan. They refill each month of the term, not as 12 months’ worth at once.
• Renewal. At the end of the 12-month term, the plan renews for another 12 months and is charged the annual price, unless you cancel first. Cancelling stops the next charge. Access continues until the term ends, as described in section 9.5.
• Switching to an annual plan. Moving from a monthly plan to an annual plan of the same or a higher tier is an upgrade under section 9.6. You are charged the full annual price that day, and a 12-month term starts that day. Moving to an annual plan of a lower tier waits until the current period ends.
• Leaving an annual plan. Moving from an annual plan to a monthly plan, or to a lower plan, is not charged today. It takes effect at the end of the current term, and you keep your current plan until then. Unused annual time is not refunded (section 9.9).

10. Third-party sites

Links to third-party sites are for convenience; we are not responsible for their content or practices.

11. Disclaimers (AS IS; no warranties)

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” SWEETLING DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the above, we do not warrant that:

• Companions will meet your emotional, romantic, or practical expectations;
• Outputs will be accurate, appropriate, uninterrupted, or error-free;
• Memory will be perfect or permanent;
• The Service will be available at all times or free of security vulnerabilities; or
• Defects will be corrected.

Companions are not medical, legal, financial, or therapeutic advice. Nothing in the Service creates a professional-client relationship.

Some jurisdictions do not allow certain disclaimers. In those places, disclaimers apply only to the extent permitted, and your statutory rights remain. Where this section and a mandatory consumer-rights sentence in these Terms both speak to the same point, the mandatory-rights sentence wins.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SWEETLING AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR COMPANION “RELATIONSHIP” VALUE, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO SWEETLING FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) USD $50 IF YOU HAVE NOT PAID US.

These limits do not apply where liability cannot be limited under applicable law (for example certain liability for death or personal injury caused by negligence, or fraud). Nothing in these Terms is intended to exclude non-waivable consumer rights. Where this section and a mandatory consumer-rights sentence in these Terms both speak to the same point, the mandatory-rights sentence wins.

13. Indemnity

To the maximum extent permitted by law, you will indemnify and hold harmless Sweetling and its officers, directors, employees, contractors, and agents from and against claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your User Content; (b) your use of the Service in violation of these Terms or law; (c) your infringement or violation of third-party rights; or (d) your misuse of Companion Outputs, including deepfakes or other prohibited content involving real people.

14. Termination

14.1 By you

You may stop using the Service at any time. You may ask us to delete your account by contacting support. Cancelling a subscription is separate from deleting an account. Cancellation is described in Section 9.

14.2 By us

We may suspend or terminate access immediately if you breach these Terms (especially hard blocks or age rules), if required by law, or if the Service is discontinued.

14.3 Effect of termination

On termination, your license to use the Service ends. Ending an account for a breach of these Terms does not create a refund of the unused period. Provisions that by nature should survive (including ownership, licenses already granted to the extent needed for archival or legal compliance, disclaimers, liability limits, indemnity, governing law, and dispute-related terms) survive termination. We may delete or anonymize data per the Privacy Policy, subject to legal and safety retention.

15. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on sweetling.app and update the “Last updated” date. For material changes, we will provide additional notice reasonably calculated to inform you (for example email or in-app notice) where required by law or appropriate for the change.

Continued use after the effective date constitutes acceptance of the updated Terms, except where mandatory law requires a different consent method. If you do not agree, stop using the Service and ask us to delete your account.

16. Governing law and venue

These Terms are governed by the laws of Hong Kong, without regard to conflict-of-law rules that would choose a different jurisdiction.

Subject to the consumer-protection paragraph below, you and Sweetling agree that the courts of Hong Kong have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service.

Mandatory local consumer protections. This is a single universal Terms document for all users. If you are a consumer in a place that grants you non-waivable rights (for example certain protections under the laws of your country or region of residence), nothing in these Terms is intended to limit those rights where the law forbids such a limitation. In that case, those mandatory protections apply to the extent required, and the Hong Kong governing-law and venue clauses apply only to the maximum extent permitted.

17. Contact

Questions about these Terms, including copyright complaints:

• Support: support@sweetling.app
• Legal: support@sweetling.app
• Website: https://sweetling.app

For privacy-specific requests (access, correction, deletion), see the Privacy Policy or email support@sweetling.app.

18. Miscellaneous

18.1 Severability

If a provision of these Terms is held unenforceable, the remaining provisions stay in effect, and the unenforceable provision will be modified to the minimum extent needed to make it enforceable.

18.2 Entire agreement

These Terms, together with the Privacy Policy and the age-gate affirmation that references them, are the entire agreement between you and Sweetling about the Service and supersede prior understandings on the same subject. Additional terms may apply to specific features if clearly presented.

18.3 Assignment

You may not assign these Terms without our prior consent. We may assign them in connection with a merger, acquisition, corporate reorganization, or sale of assets, or to an affiliate, with notice where required by law. These Terms bind permitted successors and assigns.

18.4 No waiver

If we do not enforce a provision, that is not a waiver of our right to do so later.

18.5 No third-party beneficiaries

These Terms do not create third-party beneficiary rights, except where expressly stated for indemnified parties in Section 13.

18.6 Language

If these Terms are translated, the English version controls to the extent permitted by law, unless we state otherwise.

18.7 Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including outages of major providers, war, natural disasters, or changes in law that materially block the Service.