Terms

1. Introduction and agreement to these Terms

These Terms of Service (“Terms”) are a contract between you and Sweetling (“Sweetling,” “we,” “us,” or “our”) — the brand operating sweetling.app — for your use of sweetling.app and related services (the “Service”). Formal legal-entity registration details will be inserted before publish if counsel requires; this draft does not invent them.

By creating an account, accepting an invite, passing the age gate, clicking to agree, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization; “you” then includes that organization.

These Terms include important limits on warranties and liability, rules about adult content, and hard safety blocks. Please read them carefully. Our Privacy Policy explains how we handle personal data.

2. Eligibility, age, and invites

2.1 Age requirement

The Service is for adults only. You must be at least 18 years old, or the age of majority in your place of residence if that is higher, to create an account or use the Service.

You may not use the Service if you are under 18 (or under the applicable age of majority). We may ask for date of birth or other age affirmation at the gate. Providing false age information is a material breach of these Terms.

2.2 Invite-only access

Sweetling is currently invite-only. Access may require a valid invite from us or an authorized inviter. An invite does not guarantee ongoing access, a paid subscription, or any particular feature set. We may change, pause, or close the invite program at any time.

2.3 Where you may use the Service

You are responsible for complying with the laws that apply to you. You may not use the Service where it is prohibited. We may refuse, suspend, or limit access in jurisdictions where we choose not to offer the Service or where local rules make operation impractical.

2.4 Capacity

You represent that you have legal capacity to enter this agreement and that you will use the Service only for lawful purposes consistent with these Terms.

3. Nature of the service

Sweetling companions are software. They are generated by artificial intelligence systems, not by a human on the other end of the chat.

A companion can feel continuous and personal because Sweetling stores memory and personality settings you can see, edit, pin, export, and roll back. That does not make the companion a person, a therapist, a crisis line, or a substitute for real-world relationships or professional care.

You agree that:

• Messages you receive from a companion are produced by AI models and related systems operated by Sweetling (and our providers), not by a live human roleplaying with you.
• Companions may be imperfect: they can misunderstand, forget unless memory is saved, or produce inaccurate or unexpected replies.
• Sweetling does not claim companions are human, sentient, or capable of forming real legal or personal relationships with you.

If you need urgent help for yourself or someone else, contact local emergency services or a qualified human professional. Sweetling is not an emergency service.

Disclosure note (product): Primary public disclosure that companions are AI lives in these Terms and in your agreement to the Terms at the age gate / first session. Landing and in-chat experience are not required to lead with “I am AI” labels or chrome. Companions also must not claim to be human.

4. Accounts, security, and invites

4.1 Account registration

To use most of the Service you must create an account with accurate information and keep it up to date. You are responsible for activity under your account.

4.2 Credentials and security

Keep passwords, magic links, session tokens, and invite codes confidential. Notify us promptly if you suspect unauthorized access. We are not responsible for loss arising from your failure to secure your account, except where the law does not allow that disclaimer.

4.3 One person, one account (baseline)

Unless we expressly allow otherwise, accounts are for individual personal use. Do not sell, rent, share, or transfer accounts or invites for commercial gain. We may reclaim or disable accounts that appear compromised, shared in violation of these Terms, or created to evade bans.

4.4 Invites

If you receive or share invites (when invite sharing is enabled), you must not sell invites, use them to spam, or invite people you know are under 18. We may revoke invites and related accounts that break these rules.

5. Acceptable use, hard blocks, suspension, and bans

5.1 General conduct

You agree to use the Service in a way that is lawful, respectful of others’ rights, and consistent with these Terms and any published hard-block / “What we refuse” policy.

You must not:

• Probe, scan, or attack the Service; bypass rate limits, quotas, or security; or reverse engineer the Service except where mandatory law allows.
• Scrape, bulk-export, or harvest content or user data beyond features we provide (such as your own memory/chat export).
• Interfere with other users’ access or with our systems, models, or providers.
• Misrepresent your identity or age, or impersonate Sweetling staff.
• Use the Service to develop competing models by systematically extracting outputs at scale, except ordinary personal use of your own chats.

5.2 Hard blocks (zero tolerance categories)

We do not allow, and you agree not to request, create, upload, or attempt to generate, content or conduct involving:

1. Minors — No sexual, romantic, or suggestive content involving anyone under 18 (real or fictional), including “aged-down,” school-setting sexualization, or ambiguous ages. We treat unclear or ambiguous age as under 18.
2. Child sexual abuse material (CSAM) — Any sexual content involving children, including fictional depictions. Zero tolerance. We may report and cooperate with authorities where required by law.
3. Real people without consent — No sexual or intimate deepfakes, non-consensual intimate imagery, or intimate impersonation of identifiable real individuals without required consent.
4. Actionable violent crime — No actionable instructions for planning or committing violent crime, terrorism, or other serious real-world harm.
5. Exploitation, trafficking, and grooming — No content that facilitates sexual exploitation, trafficking, or grooming.
6. Scams and account takeover — No phishing, social-engineering of credentials, or help bypassing others’ account security.

These hard blocks apply whether or not you have opted into adult mode. Adult romantic or sexual roleplay does not override them.

5.3 Enforcement

We may refuse prompts, remove content, limit features, require verification, suspend, or permanently ban accounts when we believe these Terms or the hard blocks have been violated, when required by law, or to protect minors, users, or the Service. We may keep safety-related logs as described in the Privacy Policy. Suspected involvement of minors is escalated immediately under our internal safety process.

You may contact support to discuss an enforcement action. We are not obligated to restore access where a hard block or serious abuse is involved.

6. Adult and NSFW boundaries

6.1 Opt-in adult mode

Romantic and sexual roleplay between characters who are clearly 18+ may be available when you opt in to adult mode (or equivalent setting). Until you opt in, we may keep the experience more limited.

Opting in does not remove the hard blocks in Section 5. First adult opt-in may include a short confirmation that adult roleplay is on and that hard blocks still apply.

6.2 Invitees and shared context

If the product later allows sharing companions, scenes, or media with other invitees, those features remain subject to these Terms, age rules, and hard blocks. Do not share adult content with anyone under 18.

6.3 Media labeling

When image, voice, or other relationship media is available (typically on a paid plan when live), media is intended to be honestly labeled as generated or synthetic where that labeling is part of the product. Do not strip labels to deceive third parties.

6.4 Your responsibility

You are responsible for how you use adult features, including compliance with local law. Sweetling is not a dating service, escort service, or sexual marketplace for real-world meetings.

7. User content, companion outputs, license, intellectual property, and feedback

7.1 Your content

“User Content” means text, settings, memory facts, uploads, feedback, and other material you submit to the Service.

You retain ownership of your User Content to the extent you own it under applicable law. You represent that you have the rights needed to submit it and that it does not violate these Terms or others’ rights.

7.2 License you grant us

You grant Sweetling a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and create technical derivatives of your User Content as needed to operate, secure, improve, and provide the Service to you (including memory, versioning, moderation, backups, and support), and as otherwise described in the Privacy Policy.

We do not claim ownership of your personal chats or memory facts merely because you use the Service.

7.3 Companion outputs

Messages, images, voice, and other outputs generated by companions (“Companion Outputs”) are produced by AI systems. Subject to these Terms and applicable law:

• We grant you a personal, non-exclusive, non-transferable license to use Companion Outputs for your own personal, non-commercial entertainment and companionship purposes in connection with the Service.
• Companion Outputs may be similar to outputs generated for other users. You do not receive exclusive rights in model weights, prompts, safety systems, or the Sweetling platform.
• You may not use Companion Outputs to claim a companion is a real person, to commit fraud, or to violate the hard blocks.

7.4 Sweetling intellectual property

The Service, including software, branding, design, documentation, model configurations we provide, and “Sweetling” name and marks, are owned by us or our licensors. Except for the limited rights expressly granted, no license is granted by implication.

7.5 Feedback

If you send ideas, suggestions, or feedback, you grant us a perpetual, worldwide, royalty-free license to use them without obligation to you. Please do not send confidential third-party information.

8. Memory, retention, export, and deletion

8.1 Visible memory and control

A core part of Sweetling is user-visible companion memory and personality controls. Where the product provides them, you may view, edit, pin, forget, export (for example JSON or Markdown), and request deletion of memory facts and related data through in-product tools or support.

8.2 Version pin and rollback

Companion updates may be offered as opt-in changes where feasible. Where the product provides version pin and rollback, you may pin a companion version and roll back after an update, subject to technical limits and these Terms. Pins and rollbacks are continuity features; they do not create a guaranteed perpetual identical experience if underlying providers, law, or safety systems change.

8.3 Retention and deletion requests

We retain account, chat, memory, billing, and safety data as needed to run the Service and meet legal obligations. You may request deletion of your account or certain data subject to the Privacy Policy, backups, legal holds, and safety/audit needs.

Details of what we collect, why, how long we keep it, processors, and your privacy rights are in the [Privacy Policy](/privacy). These Terms do not replace it.

8.4 Exports

Export tools are provided for your continuity and portability. Exported files are your responsibility once downloaded. Do not use exports to violate these Terms or others’ rights.

9. Subscriptions, billing, and refunds

9.1 Free tier

We may offer a free tier with immersive text chat within usage caps. Free access may exclude image, voice, or other media features. Caps, model routing, and available features can change with notice in-product or on the site.

9.2 Paid plan (founder lock — when live)

When live, a paid plan is expected at about USD $5 per month (founder lock pricing; exact amount, currency, tax, and billing interval shown at checkout). Paid features are intended to unlock image and/or voice (relationship media) in-thread and may include other perks we describe at purchase (for example higher-quality model routing). Until payment processing is live, checkout may show placeholders; no charge occurs until you complete a real checkout.

9.3 Checkout clarity

Checkout should show the amount due, billing period, and applicable taxes or totals clearly before you pay. Recurring subscriptions renew until you cancel according to the method we provide.

9.4 Cancellation

You may cancel a subscription through the billing portal or method we provide. When you cancel in time under the rules shown at checkout / billing, you should not be charged for the next period. We aim to support same-day cancel of a just-started subscription when billing is live; exact cutoff and whether access continues through the paid period are shown in the billing UI at the time you subscribe or cancel.

9.5 Refunds

Statutory rights first. Nothing in this section limits refund or cooling-off rights you may have under mandatory consumer law that applies to you.

Our baseline practice. Unless a mandatory law or an express promise at checkout says otherwise, subscription fees are generally non-refundable once a billing period has started. We may still issue goodwill refunds, prorations, or corrections for clear billing errors, failed delivery of paid features, or other fair cases — at our discretion, on a case-by-case basis. Founder lock pricing (~USD $5/mo when live) does not change that approach: it is an honest price for media features when enabled, not a guarantee of refunds beyond law and goodwill.

If you believe you were charged in error, contact support@sweetling.app promptly with the relevant receipt or account email.

9.6 Media and honesty

Paid relationship media is part of the companion experience when enabled. It should be honestly presented (including synthetic/generated labeling where applicable). We do not use mid-thread ads on the free immersive text experience as described in our product brief; feature availability still depends on what we actually ship.

9.7 Price changes

We may change prices with reasonable advance notice for the next renewal. Continued use after the effective date at the new price constitutes acceptance where allowed by law.

10. Third-party services and providers

The Service depends on third-party providers that may process data on our behalf or as independent services you interact with through us. Categories may include, without limitation:

• Authentication, identity, database, and related backend services (for example Supabase)
• Hosting and infrastructure (our hosting provider)
• Payments and billing (for example Stripe, when payments are live)
• AI / model providers (including xAI and other model API providers) for companion generation and related safety tooling
• Email routing for support and transactional mail

We do not control every third-party service. Their terms and privacy notices may also apply. We aim to use reputable providers under appropriate arrangements. See the Privacy Policy for how personal data is shared with processors.

Links to third-party sites are for convenience; we are not responsible for their content or practices.

11. Disclaimers (AS IS; no warranties)

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” SWEETLING DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the above, we do not warrant that:

• Companions will meet your emotional, romantic, or practical expectations;
• Outputs will be accurate, appropriate, uninterrupted, or error-free;
• Memory, pins, or rollbacks will be perfect or permanent;
• The Service will be available at all times or free of security vulnerabilities; or
• Defects will be corrected.

Companions are not medical, legal, financial, or therapeutic advice. Nothing in the Service creates a professional-client relationship.

Some jurisdictions do not allow certain disclaimers. In those places, disclaimers apply only to the extent permitted, and your statutory rights remain.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SWEETLING AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR COMPANION “RELATIONSHIP” VALUE, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO SWEETLING FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) USD $50 IF YOU HAVE NOT PAID US.

These limits do not apply where liability cannot be limited under applicable law (for example certain liability for death or personal injury caused by negligence, or fraud). Nothing in these Terms is intended to exclude non-waivable consumer rights.

13. Indemnity

To the maximum extent permitted by law, you will indemnify and hold harmless Sweetling and its officers, directors, employees, contractors, and agents from and against claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your User Content; (b) your use of the Service in violation of these Terms or law; (c) your infringement or violation of third-party rights; or (d) your misuse of Companion Outputs, including deepfakes or other prohibited content involving real people.

14. Termination

14.1 By you

You may stop using the Service and request account deletion through in-product controls or by contacting support. Cancellation of a subscription is separate from account deletion unless we state otherwise.

14.2 By us

We may suspend or terminate access immediately if you breach these Terms (especially hard blocks or age rules), if required by law, if the Service is discontinued, or if your account is inactive under a published policy. We may also terminate convenience access to beta or invite features with reasonable notice when practical.

14.3 Effect of termination

On termination, your license to use the Service ends. Provisions that by nature should survive (including ownership, licenses already granted to the extent needed for archival/legal compliance, disclaimers, liability limits, indemnity, governing law, and dispute-related terms) survive termination. We may delete or anonymize data per the Privacy Policy, subject to legal and safety retention.

15. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on sweetling.app and update the “Last updated” date. For material changes, we will provide additional notice reasonably calculated to inform you (for example email or in-app notice) where required by law or appropriate for the change.

Continued use after the effective date constitutes acceptance of the updated Terms, except where mandatory law requires a different consent method. If you do not agree, stop using the Service and delete your account.

16. Governing law and venue

These Terms are governed by the laws of Hong Kong, without regard to conflict-of-law rules that would choose a different jurisdiction.

Subject to the consumer-protection paragraph below, you and Sweetling agree that the courts of Hong Kong have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service.

Mandatory local consumer protections. This is a single universal Terms document for all users. If you are a consumer in a place that grants you non-waivable rights (for example certain protections under the laws of your country or region of residence), nothing in these Terms is intended to limit those rights where the law forbids such a limitation. In that case, those mandatory protections apply to the extent required, and the Hong Kong governing-law and venue clauses apply only to the maximum extent permitted.

Entity note: The contracting party is referred to as “Sweetling.” Formal company registration name, number, and address are not stated here because they are not yet confirmed. Counsel should insert the correct legal entity before publish if required.

17. Contact

Questions about these Terms:

• Support: support@sweetling.app
• Legal: support@sweetling.app (same inbox for now until a separate legal address is set)
• Website: https://sweetling.app

For privacy-specific requests (access, correction, deletion, export), see the Privacy Policy or email support@sweetling.app.

18. Miscellaneous

18.1 Severability

If a provision of these Terms is held unenforceable, the remaining provisions stay in effect, and the unenforceable provision will be modified to the minimum extent needed to make it enforceable.

18.2 Entire agreement

These Terms, together with the Privacy Policy and any in-product age-gate or adult-mode affirmations that reference them, are the entire agreement between you and Sweetling about the Service and supersede prior understandings on the same subject. Additional terms may apply to specific features if clearly presented.

18.3 Assignment

You may not assign these Terms without our prior consent. We may assign them in connection with a merger, acquisition, corporate reorganization, or sale of assets, or to an affiliate, with notice where required by law. These Terms bind permitted successors and assigns.

18.4 No waiver

If we do not enforce a provision, that is not a waiver of our right to do so later.

18.5 No third-party beneficiaries

These Terms do not create third-party beneficiary rights, except where expressly stated for indemnified parties in Section 13.

18.6 Language

If these Terms are translated, the English version controls to the extent permitted by law, unless we state otherwise.

18.7 Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including outages of major providers, war, natural disasters, or changes in law that materially block the Service.

End of Terms of Service — publish-ready draft for Shipwright. Not lawyer-approved. Entity registration details pending. Not for production reliance until counsel sign-off.